Data deletion requests

1. How to request deletion

Email info@inelvex.com. You may use the subject “Data deletion request”. Identify the channel (web, Telegram, Messenger or email), the business/page you contacted and enough information to locate the conversation, such as the relevant account/address and approximate date. Say whether you want deletion or restriction and provide a reply address you control. No special form or legal wording is required.

For Messenger, name the page or bot, including Forgebit Messenger Bot if applicable. Do not send passwords, recovery keys, full review/confirmation links or identity documents by default. A minimal identifier is preferable to the full conversation.

2. Verification and scope

Only information reasonably necessary to connect you with the data may be requested. Control of the original account or mailbox can help. If there are reasonable doubts about identity, additional proportionate evidence may be requested with an explanation. A request does not entitle anyone to another person’s data.

For enquiries addressed to another business, the responsible controller must be identified so the request reaches the right party. Our operator and scope are described in the Privacy Policy.

3. Response time and exceptions

Requests must be answered without undue delay and within one month of receipt. Where necessary because of complexity or the number of requests, this may be extended by up to two further months, with reasons given within the first month. Requests are normally free. For manifestly unfounded or excessive requests, the GDPR permits a reasonable administrative fee or refusal; the controller must demonstrate that condition.

Erasure applies where the legal conditions are met. Some data may need to be retained, for example for a specific legal obligation or to establish, exercise or defend legal claims. An exception must be assessed for the particular data; it does not justify keeping an entire conversation indefinitely. Disabled automation is not a reason to refuse a valid request.

4. Operational data, providers and backups

Automatic erasure of operational personal data is currently not enabled. Requests need individual handling. Opening this page, clearing browser history or deleting a platform chat does not establish deletion of server, email or provider copies.

Local offsite and OneDrive recovery copies are configured for 30 UTC daily cycles. Processing can be delayed, and the newest verified recovery point is protected even when older. Historical server backups are not automatically pruned. Mailbox and provider copies have separate retention arrangements. This does not guarantee destruction of every copy within 30 days.

The response must distinguish completed actions, lawful retention, and remaining provider/backup copies and their handling. A response deadline is not a guarantee of physical destruction of all backups. Remaining copies still need a lawful, limited handling plan.

5. Follow-up and complaints

For follow-up, contact info@inelvex.com. Any refusal or partial refusal must explain the reasons and available complaint and judicial remedies. You may complain directly to a competent supervisory authority, including the Bulgarian Commission for Personal Data Protection, and seek a judicial remedy. Contacting us first is not a condition.